Habanos & Hermanos Refund Policy|
Last updated: November 26, 2007.
You may return most new, unopened items sold and fulfilled by Habanos y Hermanos within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In case this is not a result of our error, e re-stocking fee will apply for a 5% of the price of the item returned plus additional charges including shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 12 business days), the time it takes us to process your return once we receive it (3 to 6 business days), and the time it takes your bank to process our refund request (5 to 12 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are opened or returned more than 30 days after delivery will not be accepted.
If you need to return an item, our customer service will guide you through the returns process and provide you with a printable return shipping label.